In their usual generous fashion, when they announced the closing they offered 25% off painted canvases. Ears perked I hit the website with my Christmas gift certificate in hand and treated myself to a canvas I would not otherwise invest in but that I very much wanted to stitch something by this particular designer. Well it arrived yesterday and when I opened the box there it was, wrapped with care and tulle. It looked as nice as a diploma! See. They do everything with such thought and style, it's part of the joy of going to the shop; your treated like royalty at Harrods!! Once opened I saw how beautifully painted this Brenda Stofft piece was and I noticed a card in the box. You can see it here.
I don't know, it's just the idea that the staff at PFOS put so much heart in everything they do. Maybe they should change their name to Pocket Full of Special Touches. Customer service goes a long way with me and when you pair that with well informed helpful staff and a well stocked shop, I'm happy to drive the 6 + hours. Indeed, there are many fine shops around our country, I just wanted to publicly say how pleased I am that this wonderful west Texas business will continue to thrive and satisfy customers. Woo Hoo! P.S. I'm not planning on putting this in my stitching queue until 2011. : (
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Your post is so nice. I have not used PFOS but I love their packaging. I am very into customer service as well and there are good stores I will not use because they were not nice to me.
ReplyDeleteThe canvas you purchased is lovely. Search around on the Net. I belive I saw this canvas or a similar piece by Brenda being stitched as a model on one of the blogs. It could offer you some stitching ideas.
Have a great weekend.
It makes me feel good when I hear stories about great customer service as I have been on the receiving end of not so great customer service, can even call it unfriendly. I suppose that there is not much need to say that they lost me because of that.
ReplyDeletePierrette =^..^=
Hi Pierrette, I agree with you and think there are too many shops out there that you'd rather not give your money to. I am happy to give a thumbs up this time.
ReplyDeleteAnd Kelly,thank you for letting me know about the Santa canvas in progress; I too recall seeing it being shown on a blog recently. I'll be sure to keep watching I can always use tips. Thank you for visiting my blog today and for commenting.
I think the canvas was being worked on by the gal from Stitching Up a Storm in Alamo City blog. If I remember correctly.
ReplyDeleteLynn
I love PFOS too. Do you read Stitching Up a Storm in Alamo City? She is stitching, or has stitched, that canvas and it's made up lovely.
ReplyDeleteI'm trying to figure out where you live. We went to PFOS last summer for the Kelly Clark class; it's about 5 hours from here, I think.
Thanks Lynn, I realize that now and have been admiring her work.
ReplyDeletethanks for the info! You are the best.
ReplyDeleteI'm glad to hear that employees are buying this store, as they will most likely carry on the good work. I only dealth with those ladies on the phone - and they were delightful. Too few shops, these days, care about customer service.
ReplyDelete